Understanding warranty coverage and support options is critical when investing in humanoid robotics. Here’s what you need to know as a Canadian buyer.
Warranties from international manufacturers typically apply globally, but verify coverage extends to Canada before purchasing.
Check if the manufacturer has authorized service partners in Canada. Some brands offer remote diagnostics and OTA updates.
Replacement parts may need to be imported. Ask about parts lead times and shipping to Canada.
Canadian consumer protection laws (provincial) may provide additional warranty rights beyond manufacturer terms.
| Manufacturer | Warranty | Support | Notes |
|---|---|---|---|
| Unitree Robotics | 1 year standard warranty | Email support, online documentation, ROS 2 community | Extended warranty available for EDU models. Parts available for order. |
| 1X Technologies | 2 year comprehensive warranty (expected) | Dedicated support team, OTA software updates | Consumer-focused support expected with home robot launch. |
| Boston Dynamics | Custom enterprise agreements | 24/7 enterprise support, on-site service available | Full maintenance contracts available for fleet deployments. |
| Sanctuary AI | Custom pilot program terms | On-site deployment support (Canadian HQ in Vancouver) | Local Canadian support is a major advantage. |
| SoftBank Robotics | 1 year hardware, ongoing software subscription | Global support network, app ecosystem | Monthly subscription model includes software updates. |
| Engineered Arts | 1 year standard, extended options available | Remote support via Tritium platform | Custom installations include setup and training. |
* Warranty information is based on publicly available data and may change. Always confirm terms directly with the manufacturer before purchase.
RoboNorth can help you understand warranty terms, navigate import logistics, and connect with manufacturer support teams.
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