Privacy Policy

1. Introduction

RoboNorth (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website robonorth.ca (the “Site”).

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta’s Personal Information Protection Act (PIPA).

2. Information We Collect

Personal Information You Provide

• Name, email address, phone number, and city (when you submit an inquiry)
• Email address (when you subscribe to our newsletter)
• Any additional information you include in messages to us

Information Automatically Collected

• Browser type, operating system, and device information
• IP address and approximate geolocation
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

• To respond to your inquiries and connect you with robot manufacturers
• To send you newsletter updates you have opted into
• To improve our website and user experience
• To analyze usage patterns and website performance
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Robot manufacturers: When you submit an inquiry about a specific robot, we may share your contact information with the relevant manufacturer or authorized dealer to facilitate your request.
• Service providers: Trusted third parties who assist with analytics, email delivery, and website hosting.
• Legal requirements: When required by law, court order, or to protect our rights.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry data is retained for up to 24 months. Newsletter subscriptions remain active until you unsubscribe.

6. Cookies

We use cookies and similar technologies to:

• Remember your preferences (e.g., dark mode, cookie consent)
• Analyze website traffic and usage patterns
• Provide a personalized browsing experience

You can control cookie preferences through your browser settings or our cookie consent banner. Declining cookies may limit some site functionality.

7. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for data processing
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure storage, and access controls. However, no method of electronic transmission or storage is 100% secure.

9. Children’s Privacy

Our Site is not directed at individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights: