Canada's hospitality industry faces chronic staffing shortages — 100,000+ unfilled positions across hotels, restaurants, and tourism. Humanoid robots handle reception, concierge, delivery, and entertainment tasks, enhancing guest experience while reducing labour pressure.
100,000+ positions
Hospitality labour shortage (Canada)
500+ globally
Hotels already using robots
85%+
Guest satisfaction with robot concierge
60–80% lower
Cost per interaction vs. human staff
Greet guests, answer questions, provide directions, and handle check-in. Pepper has 15,000+ units deployed globally in this role.
Deliver amenities, food, and supplies to guest rooms. Navigates hallways and elevators autonomously.
Interactive entertainment for guests — photo opportunities, demonstrations, and guided tours. Great for family-oriented properties.
Welcome attendees, provide event information, and guide visitors at conferences and conventions. Bilingual (EN/FR) operation available.
SoftBank Pepper
SoftBank Robotics
~$1,800/mo lease
Engineered Arts Ameca
Engineered Arts
$100,000–$140,000 USD
1X NEO
1X Technologies
$20,000 USD or $499/mo lease
Payload: 25 kg
Unitree R1
Unitree Robotics
From $5,900 USD
Sanctuary AI Phoenix Gen 2
Sanctuary AI
$35,000–$55,000 USD (est.)
Payload: 30 kg
Large hotel (300 rooms, downtown Toronto)
Front desk: 3 shifts × 2 staff = 6 FTEs at $50K/yr = $300K + benefits
2 Pepper units ($25K each) + reduced staffing = $80K initial + 2 FTEs
Save $150K/year on front-desk labour while improving 24/7 availability. Pepper handles 60% of routine guest inquiries.
Hilton, Marriott, and Henn-na Hotels in Japan have deployed SoftBank Pepper and other robots for reception, concierge, and entertainment. Canadian adoption is beginning at boutique and tech-forward properties.
Result: Guest satisfaction scores increased 12% in hotels with robot concierge. Social media mentions spiked 300% (earned marketing value).
Get a personalized recommendation based on your specific hospitality requirements.